THE EFFECT OF OCCUPATIONAL STRESS ON EMPLOYEES’ JOB PERFORMANCE: A CASE OF MOHA SOFT DRINKS INDUSTRY (PEPSI COLA) AT HAWASSA MILLENNIUM PLANT

Abstract

The main purpose of this study was to investigate the effect of effects of four occupational stress factors including of Time-pressure, role ambiguity, conflict at work and physical work condition on Employees job performance in MOHA Soft Drinks Industry pepsi cola at Hawassa millennium plant, The research design was a descriptive and explanatory research design and the target population was 512 employees of Hawassa millennium plant of Pepsi and out of target population 224 sample sizes were drawn by using stratified sampling technique. Data was collected using questionnaires and interviews. Descriptive analysis namely, frequency, percentages, mean, and standard deviations, and inferential analysis namely, correlation analysis, multiple linear regression were employed and analysed using SPSS Version 26, the study were used primary source of data. Results of the descriptive statistics showed a high mean score for Role ambiguity while Time pressure, physical working condition, and Role conflict mean showed a high. The correlation result implied that, Time pressure and role conflict at workplace has positive and significant effect on job performance, while, role ambiguity and physical work condition has negative and significant relationship effect on job performance, while data could not support the significance of time pressure and role conflict at workplace, The result from regression analysis implied that among the independent variables, Role of Ambiguity is more negatively and statistically significant effect with Employees job performance with Beta=.462, or (46.2%), The researcher suggested on each dimension of occupational stress by enhancing the process and structure issues. Concerning the level of perception of the effects of occupational stress in the MOHA Soft Drinks Industry pepsi cola at Hawassa plant should reduce job stress by reducing Role ambiguity and physical work condition to improve employee job performance. In order to increase the level of Employees job performance the researcher recommended that the industry has to understand and properly manage the existing effect of occupational stress