Information and Communication Technology adoption for improving the quality of educational service delivery: The case of selected Teachers Education Colleges

Abstract

Information and Communication Technology (ICT) is a critical for colleges/higher education institutions and support to improve quality delivery service of education. In this 21 st century ICT tool is very important to make education more attractive and easy to access at any time, any where without any distance problem. In developing countries there are many problems to improve quality delivery service of education, so, the best solution is adoption of information communications technology (ICT) especially for Teachers Education Colleges. Hawassa and Sebeta Teacher Education College is a lot of drawbacks in new technology integration occasioned by many factors which could only be solved if actually teacher educators should adopt technology integration at all. The adoption of Information and Communication Technology has shown to improve businesses performance since ICT is known as a tool that improves business competitiveness.The objective of this study is to investigate Information and Communication Technology ( ICT) adoptions to deliver quality of educational services by Hawassa Teachers Education Colleges and Sebeta Teachers Education Colleges. The study focuses on two aspects of ICT adoption: quality delivery service of education and utilization of ICT. Mixed research method approach was employed in the study. In order to collect data/get information questionnaires, interviews and direct observation was used on the current practice of ICT adoption HCTE and SCTE. As the findings of the study showed, low level of awareness on adoption of newer technology that made individuals resistance to change. Moreover, the result of the study revealed that there are several challenges adoption of ICT at college level. These includes lack of ICT skill, lack of ICT facilities such as computer lab, not sufficient in service training on integrated ICT and expensive ICT materials. Finally proposed frame work was developed and evaluated by ICT experts