PERFORMANCE EVALUATION OF ANBESSA CITY BUS SERVICE ENTERPRISE TRANSPORT SERVICE: THE CASE OF ADDIS ABABA-BISHOFTU CORRIDOR

Abstract

Providing and improving public transport service is becoming highly important to meet the demand of rapidly growing mass mobility due to high population growth and galloping urbanization in and around the city of Addis Ababa. Performance measurement is a popular activity in the transportation sector. Various studies on the performance of transportation systems with the utilization of data analysis have been common. In Addis Ababa-Bishoftu corridor public transport problem related to limited numbers of buses, insufficiency of bus routes, inadequacy of bus stops and operational deficiency are common. This research evaluate the performance of public transport service provided by Anbessa City Bus Service Enterprise (ACBSE) in the selected corridor. The study uses GIS techniques and Statistical (descriptive, correlation, factor and regression) analysis to assess the route network, travel speed, dwell time and passenger carrying capacity of the transport service. It has identified that there is route network gap for the town of Bishoftu and the current transport service in this corridor is poor. In addition to this the study assess the level of satisfaction of customers about the transport service provision of ACBSE in related to selected performance indicators such as frequency, travel speed, price, security, bus comfort, seat availability, vehicle overcrowding, punctuality and safety of the transport service. The study indicates that in the selected corridor there is very limited number of buses, there is high breakdown of buses and existing buses are not operating as per the schedule. Therefore, the service is found not reliable for travelers. Excessive waiting time and long walking distance to reach the service make it inconvenient. Moreover, high overcrowding and lack of seat inside the bus makes it uncomfortable. Correspondingly, the quality of the service is poor and customers are not satisfied about the transport service of ACBSE. In terms of LOS in most case the transport service operates at LOS D and lower. Thus to improve ACBSE transport service for Addis Ababa-Bishoftu corridor this research suggest that the extension of route network coverage for the town of Bishoftu, increase frequency of the transport service, upgrading the ticketing procedure, improving treatment of customers by bus operators and bus priority measures for high traffic congestion areas